Refund & Cancellation Policy 

We strive to provide products of the highest quality. If you are not entirely satisfied with your purchase from the Procus website, you may be eligible to request a return or replacement, subject to the terms outlined in this policy

 

To initiate a return or replacement, please contact our customer support team within 7 days of receiving the product. Provide your order details and a clear explanation of the reason for your request.

Our customer support team will guide you through the return or replacement process

Please ensure that the product is returned in its original packaging, along with all accessories and documentation included in the original shipment.

Refund Eligibility - Refunds may be issued under the following circumstances:

Defective Product: If the product you received is defective or malfunctioning.

Incorrect Product: If you receive a product that is different from what you ordered.

Non-Receipt: If the product you ordered did not arrive within a reasonable time frame.

 

Refund Process:

To request a refund, please follow the following process.

Once we receive the returned product and validate the reason for the refund, we will process the refund using the original payment method.

Please allow 7 business days for the refund to reflect in your account, depending on your payment provider's policies.

Non-Eligibility for Return, Replacement, or Refund -

We reserve the right to deny a return, replacement, or refund request if the product has been tampered with, misused, or damaged due to negligence.

Personal preferences, change of mind, or dissatisfaction due to subjective factors do not qualify for returns, replacements, or refunds

 

Cancellation Process:

At Procus  we strive to ensure a seamless shopping experience for our customers. If you wish to cancel an order, please follow the guidelines below:

Customers can cancel their orders by calling our customer service team at +918968469643.

Refund Timeline: 

Once your cancellation is confirmed, the refund amount will be processed and credited back to your original payment method within 7 business days.

Conditions:

Orders can only be canceled before they have been shipped.
In case of pre-paid orders, the refund will be issued as per our refund timeline mentioned above.
If you have any questions or require further assistance, please feel free to contact us. We're here to help!

 

Jurisdiction for Disputes

All disputes arising out of or in connection with our services, including but not limited to cancellations and refunds, will be settled exclusively under the jurisdiction of Chandigarh, India.

For any questions or concerns, please contact our customer support team

 

Contact Information -

For any inquiries, requests, or concerns related to returns, replacements, and refunds, please contact our customer support team at +918968469643 or support@procusgo.com