We strive to provide products of the highest quality. If you are not entirely satisfied with your purchase from the Procus website, you may be eligible to request a return or replacement, subject to the terms outlined in this policy
To initiate a return or replacement, please contact our customer support team within 7 days of receiving the product. Provide your order details and a clear explanation of the reason for your request.
Our customer support team will guide you through the return or replacement process
Please ensure that the product is returned in its original packaging, along with all accessories and documentation included in the original shipment.
Refund Eligibility - Refunds may be issued under the following circumstances:
Defective Product: If the product you received is defective or malfunctioning.
Incorrect Product: If you receive a product that is different from what you ordered.
Non-Receipt: If the product you ordered did not arrive within a reasonable time frame.
To request a refund, please follow the following process.
Once we receive the returned product and validate the reason for the refund, we will process the refund using the original payment method.
Please allow 7 business days for the refund to reflect in your account, depending on your payment provider's policies.
Non-Eligibility for Return, Replacement, or Refund -
We reserve the right to deny a return, replacement, or refund request if the product has been tampered with, misused, or damaged due to negligence.
Personal preferences, change of mind, or dissatisfaction due to subjective factors do not qualify for returns, replacements, or refunds